The problem is now at their ordering staff side. [Although they are very fast & hardworking at China warehouse even on Saturday late night. Even on Sunday, they are packing at China warehouse with updates. Pretty amazing to see the previous updates changed to "pending inspection & repack" and "ready for shipment" on Sunday afternoon. Note this is fast only for China. US processing is much slower.].
Try to avoid ordering from 65daigou unless really necessary. If the merchant will ship direct to SG, go for it (Amazon/Japan/Korea). Personally, I try to avoid buying anything more than $50 from Taobao/ 65daigou.
This 65daigou ordering person is causing the company to lose money & customers:
In my previous review update, I mentioned the rudeness of this China staff regarding my order of an item that comes with an electric pump. His/her message was "electronics it's cannot be shipped via express/economy air shipment.You can choose sea or Sensitive air shipment instead. Pls let us know your choice. TKS.".
He/she always ends with "TKS".
1) Item is electrical, not electronics. The person can't even differentiate between the two.
2) Since it couldn't be shipped via air, I told the person to change to hand pump.
3) The person didn't even reply and cancelled my order without telling me.
Today, I sent order for 8 items. A few were soap bars. I received this same person's message regarding 1 soap bar:
15/01/2015 【65daigou】: Dear customer, This item cannot be shipped via air shipment. You can choose sea shipiment instead or cancel this order. Pls let us know your choice. TKS.
Who wants to wait 2 weeks or more for sea shipping? So I said "Cancel" (the amount was promptly refunded into my Prepay). Notice he/she didn't even provide Sensitive Air shipping option.
However, after my reply, the same product from a different seller was ordered. My other soap products were also ordered at the same time.
It means that different staff are doing the ordering. And this stupid one is causing the company to lose business by rejecting and cancelling customer's orders.
So I sent that soap bar for ordering again. As the reply to their message can only be used once for an item, I ordered again so I can question him/her (previously, I had already used it up by telling the person to cancel).
And this is the same person's message:
15/01/2015 14:57
So I said:
15/01/2015 15:52
His/her reply:
15/01/2015 21:44
The order for that bar of soap was finally placed & there was apology. But it shows that this staff didn't know what can and cannot be shipped by air. This staff shouldn't be ordering for customers.
If I hadn't ordered 2 of the same product from different Taobao sellers and encountered this staff's refusal to order one of them because he/she thinks it cannot be shipped via air, I wouldn't have known that different 65daigou staff are placing orders for 1 customer's order.
And this particular ordering staff is rejecting and cancelling orders based on his/her own judgement (instead of checking) whether it can be shipped by air or not.
