Is Ezbuy A Sinking Ship? Ezbuy Deletes Negative Facebook Comments

Ezbuy deletes their Facebook negative comments in chunks. 

Update 24 Dec Sat: 1 or 2 days ago... It seems still cannot withdraw from Ezbuy a/c even after the 11.11 mess. Could be a permanent thing. In the past when they were 65daigou, withdrawal to bank account took only 1-2 days. Fast.

Be careful how much you put into Ezbuy. Withdrawal back into your bank a/c will be a problem.

Note that the below comments have been deleted by Ezbuy Facebook staff.

Update 11:25am 20 Dec Tues: Amazing. The comments for their first post has risen to 72 but there are only 5 comments there (that are not negative). It means 67 negative comments have been deleted. 

Update 4:51pm 19 Dec Mon: 3 negative comments but I'm showing one here. The comments count has risen to 58, but you'll still only see 2 comments after the Facebook admin deletes everything negative.

Update 4:29pm 17 Dec Sat:  Here's another one.  Odd that people have been complaining that their Economy Air has been faster than Express since 11.11.  And people pay more for Express.

Update 12:59am 17 Dec Sat:   I can confirm that Ezbuy is working round the clock. Deleting negative comments in their Facebook.  Even past midnight, the admin still can delete so fast.

There are 41 comments for their latest posting in Facebook. But when you click, only 2 comments there. Means 39 negative comments deleted. I managed to screen-capture the below before they were deleted.

Actually, many of the complaints have been about customized orders & home delivery.

It's common sense that you can't rely on anybody for "customization" especially from China.  Even if you get the items, it's not going to be the correct measurements or design or whatever.  Customers complicate matters for themselves a lot. 

When buying through Ezbuy, just buy items under 25kg to pick up at their branch offices (warehouse). Anything above 25kg, pick up from their warehouse @ Tai Seng.  Don't need home delivery. Even Speedpost & Singpost are shit these days.

Note that Ezbuy is very strict with weight limit. Anything above 25kg, even past a decimal point, will count as above 25kg & you'll need to go to Tai Seng.

I stopped buying things online that deliver by Speedpost. And I'm not the only one. Customers are lucky Ezbuy has so many collection offices/warehouses.

Ever since I experienced shitty China guy attitude (65daigou at that time) some years ago (he disappeared earlier than the appointed time & I didn't get my stuff), I never used their MRT delivery pick-up points anymore.

True enough, recent complaints have still been about MRT/neighborhood pick-ups. Their delivery guys not delivering (parcel not with them, or bring 1 but missing another etc...). 

Update 11:25am 14 Dec Wed:  So far, 12.12, I don't know if Ezbuy has any problems for China & US orders. They already forestalled complaints with a disclaimer in the ordering section that says there'll be delay of 3-5 days order placement & ETA.

Ezbuy Facebook is still deleting comments very, very quickly & I've been unable to capture any complaints except for 1 this early morning. Definitely, Ezbuy is still removing negative feedback because the number of comments increases but nothing appears when click to read.

The below screen-capture has been deleted by Ezbuy admin.

I don't know why people always say Ezbuy don't reply to enquiries. Ezbuy does. For e-mail & "My Enquiry" in your Ezbuy a/c, it takes 3 days for a reply.  But their Live chat is fine. Just that you have to wait in line for some minutes. I use laptop. For impatient people, they will say there is no response because they left before Ezbuy can get to them in the queue.

Sometimes, the system says there are 61 people in the queue, but they can get to you in about 15 mins. So these impatient people may just leave when they see the number "61".

As for phone... Ezbuy has some explaining to do. I haven't tried using the phone since I always click on the easiest available option which is their chat button. Incidentally, they have changed their chat button to something rounder & more visible.

Update: 12:02am 6 Dec: Ezbuy does not want buyers to complain in Ezbuy Facebook. The deletions of comments/complaints mean that Ezbuy wants buyers to go through the Ezbuy channels without caring that it is because buyers have trouble getting help through these channels that they have no choice but to spill over to the Ezbuy Facebook.

Ezbuy is exhibiting typical China behavior. Very unreasonable. Communist.

A few days ago, Ezbuy started deleting negative comments about buyers' orders in Facebook. Previously, the admin kept those comments & replied to them. But now, chunks of negative comments have been deleted very quickly. The admin don't even bother replying to problem orders.

I visit the Ezbuy Facebook to see if there are any more buyers' problems & screen-capture quickly.  Within the next few minutes or hours, those comments will be deleted. The Ezbuy admin is very hardworking in this way.

The number  of comments increases (in the guitar post) but when you click to read, there are no new comments.  For instance, now it's 213 comments for their guitar upload post. But when you click to read, you'll only see the last buyer's comment posted on Dec 4. There were many other posts after this, all negative but have been deleted.

Even at  235 comments, the last comment is still Dec 4. Those problem orders posted after this, are deleted. Only that imbecile asking about free 2017 calendar is not deleted.

------------

Reading Facebook complaints, can't help but think that Ezbuy may be a sinking ship. Just like Hanjin.

During normal time, Ezbuy already cannot handle orders. Occasional mess-up. Sale time completely fall apart. What you imagine can go wrong, will go wrong.  Ever since they started the Prime thing, it's even worse.

Now, it's not just Prime orders affected. Even Buy-for-me is affected. Mainly China orders. But I would say USA ordering is also not perfect.

More than 2 weeks after 11.11 (China Singles Sale), their warehouse still stuck with items. Even lose customers' items. Quite amazing. Previously, they even showed photos of how organized their warehouse shelving was, compared to other agents. Now, they are showing photos of everything in a mess & 6 to 7 young guys sleeping on the floor among all the stuff, expecting customers to be understanding & to sympathise.

They are the company. How are customers supposed to sympathise? As buyers, we give you our money to do the job right. Not to show photos that you are incompetent by using young, inexperienced guys who are too tired to handle anymore in the warehouse.

You show us photos of the mess, the pile up of parcels as a reason for why you can't find customers' items & even lose the items. What is the purpose?

I made the mistake of leaving more than my usual amount of money in my Prepay (Available balance). Now I can't withdraw & I can't spend it with Ezbuy. I can only keep checking that the remainder amount is the same numbers every day.

Can't withdraw because according to customers who tried, the money doesn't return to their bank accounts even after 13 days.  Previously, before they were Ezbuy, withdrawing money into bank account took only 1 or 2 days, very fast.

Can't spend anymore on Taobao orders because Ezbuy's China warehouse stuck. For USA Black Friday orders, I dare not even order.  One customer complained that Ezbuy still didn't order her items even after 2 days. Another one also complained her Amazon order still not ordered, asked Ezbuy to do it before discount over.

So, what am I supposed to do? What is Ezbuy doing? Sinking?

Someone also mentioned that Ezbuy Facebook admin only replies to questions about promotions & "how-to-use" while skipping over complaints. I noticed that the admin takes more than 1 day to reply to Facebook questions, as if scared to come out. And it's true the admin will pretend didn't see some customers' order problems.

Even 2 China buyers on Ezbuy Facebook have problems with their orders. One of them questioned whether the company is having problems.

Ezbuy Facebook admin also deleted 2 customers' order problems, together with replies. Cleaned it up.

The Facebook admin deletes comments but does not reply to order problems that need help. He/she chooses which ones to reply to.

The absurdity of Ezbuy:

30 Nov Wed 3:22 pm. I wanted to ask them about my item stuck in warehouse. Been 6 days & still "pending inspection & repack". 2 days ago, chat staff "Ice" said will expedite but still the same.

Look at the number of customers waiting to be attended to. First time I see: 61!  In one Facebook complaint, one customer said 100 customers needed to be served. I thought the person was exaggerating. I think it's true.

Yesterday below: One of the funniest thing I ever heard coming from Ezbuy.  Ezbuy has gone completely nuts.

Funny #2:  Go China & look for it yourself.

Fri 2 Dec: Ezbuy recently posted an odd video in their Facebook of two staff singing with guitar. And said they are doing their best 24/7 to clear & fix orders & find missing parcels. That's the China mentality. Crazy. Unprofessional. What the heck are they showing a video of singing? I didn't bother to click.

Luckily, I copied (saved) the above buyers' comments here. The Ezbuy admin deleted them, especially the link to Hardwarezone. 

Update 1:45pm 4 Dec Sun: Even after so long, there are still complaints, although the numbers seem to have somewhat reduced. Many comments have used the Chinese phrase "Don't have such a big head, then don't wear such a big hat".  The below comments were deleted from their Facebook as of 4:15pm.

6 Dec Mon 12:04am:  The below comments have all been deleted from Ezbuy Facebook.  Ezbuy don't realize that anyone would bother to screen-capture. I go to the Ezbuy Facebook to see the flow of what's happening.

Deleting negative comments is understandable to clean up their image, but previously, they did not delete. The order problems weren't even replied to, & the whole chunk of comments were just deleted. The admin is clearly online but not replying to problem orders anymore.

The only reply is to a question regarding future sales events because it means money coming in.  Didn't even reply to someone's question about whether laptop can be shipped to SG. Either admin didn't see or just can't be bothered to reply.

More deletions from Ezbuy Facebook:

Today's new comments by buyers on Ezbuy Facebook: 12:42pm 6 Dec Tues.

Update Wed 7 Dec: 

 This below comment was deleted in just 2 to 3 minutes:

Update Sun 11 Dec: Managed to catch this at about 2am or so. It's deleted in the Ezbuy Facebook. I agree. Ever since they started Prime, too many people & Ezbuy can't cope. But I disagree with service being good. Even without Prime, service was never really good.