Ezbuy Changes Without Informing Again

Sun 4:30pm  8 Jan

*sighs* Every time. Change without informing. Suddenly.

Just because they promoted their service recently on TV & get increased orders, they inconvenience the customer.

Until just a few months or weeks ago, still able to collect below 25kg purchases at Tanjong Pagar "warehouse" office. But due to their shipping jam & 12.12 event, they suddenly realized they have no storage space at Tanjong Pagar. People buying large items in boxes & filling up their office even till now.

Whose fault is it that their Tanjong Pagar office has no space?? Whose fault is it that they don't have a bigger Tanjong Pagar warehouse office?? Whose fault is it to do that TV promotion resulting in increased number of orders that they couldn't handle & shipping jams??

Now I have an incoming 14kg (actual weight 12.5kg) boxed item. Need to select warehouse collection point. But suddenly I see there is no more Tanjong Pagar option?

Checking their delivery information,  "Tanjong Pagar warehouse self-collection" now says "only for parcels < 10kg". 

When did that happen? I wasn't informed.

Everytime on front page, Ezbuy puts up some announcement, but there wasn't one for Tanjong Pagar warehouse. There's only one for increased pick-up points.

Now, there are only 4 warehouse collection points: Jurong/Tampines/Woodlands/Tai Seng. All much further away than Tanjong Pagar.

I don't want their Neighbourhood or MRT collection points or Home Delivery. All of them have complaints of delivery guys not turning up, not bringing the items or disappearing leaving the customers unable to know what to do next (re-schedule may not happen).

Some years ago, I experienced terrible delivery guy at MRT collection point. At that time, Ezbuy was 65daigou. They were using China guys.  He left before the collection time or didn't turn up.  I wouldn't know since when I was there, he wasn't.  After a lot of stress & some difficulty, I finally managed to get my item.

I swore I will never use their MRT collection again. Since then, I didn't buy from 65daigou for a while until much later. Even back when they were 65daigou, they were shit. Now they have changed name to Ezbuy & they are just a little better with different upgraded shit.

At this point so far, every time Ezbuy suddenly changes something without informing, I have still been able to work around it. Even this time, I still can collect at Jurong although further.

But if Ezbuy continues making collection difficult, I will have no choice but to stop buying through them. One day.

I always think: Now Ezbuy can still be used to buy many things. So, you all should buy whatever you want now, before one day, things get worse & Ezbuy shuts down.  Things can change suddenly anytime. Be prepared.

Singpost & Speedpost used to be great for me. Now look what's happened. They have tied their own hands & feet.  I cannot use them. I cannot order anything online that is using Speedpost/EMS which covers everything since they are the national courier once items get into SG. 

Singpost, can still use but very, very carefully (with serious thought) & only for unimportant or inexpensive things. And if you can wait for Singpost to sit on it first (for 7 days) before delivering to you.

Update: On the up side:   Ezbuy is placing orders on Sunday & shipping out within a few hours of submit ship on Sunday. And the ETA is back to 5 days even though ship out on Sun. I'm highlighting it's Sunday because previously, Ezbuy was dead on Sundays.

I am looking at the 14kg parcel that I just submitted for shipping just after this post which was posted at 4.30pm (after deciding to collect @ Jurong warehouse).

Now it's 7:05pm & it's already shipping to destination. That's 2.5 hours. They shipped out in 2.5 hrs after my submission request to ship out. That's fast (as they used to be in the past).  Probably because they are speeding up for coming CNY to avoid build up of orders.

Also, this time I completely missed the "inspection" stage. Didn't see it. Must have been done the moment it arrived at their warehouse in just a few hours when I wasn't looking.  It was "dispatched by seller" for 3 days. At 4.30pm today when I looked, it was already waiting for me to ship (that's when I saw they removed the Tanjong Pagar collection for <25kg & changed it to <10kg.).

This speed is amazing & deserving of praise but don't be too impressed yet. Ezbuy is cranky.