The 3 shipments finally arrived. 2 China & 1 US. Almost 2 weeks' waiting time for China order from start to receive. Double the time they used to take. Very slow. (US order took 7 days flight time).
And delivery guy did not bring 1 parcel to warehouse office. Scheduled for collection this morning 11am. When I was there at 1:30pm, no parcel. Not for the first time, have to make 2nd trip there. Wasting time with all these delays, this Ezbuy.
Details in below post.
Update 10pm Thurs 29 Dec: I have never come across Ezbuy so late. My ETAs 28 Dec & 29 Dec orders not yet arrive in SG. See updates below the post.
Update 12:11pm Thurs 29 Dec: Strange. Still not yet arrived. I remember a customer's complaint in Ezbuy Facebook that her parcel 15 days still haven't arrived by Econ Air. Weird.
This morning, I asked Venx about compensation & why these days Ezbuy is late. Venx is quite nice & it's good to see her on chat (previously, she was also good). But I doubt her answer because Ezbuy's Economy Air lateness has been going on since 11.11. At first, they used to ship within 2-3 days. Then it extended to 5 days. But still punctual.
Then 11.11, people started complaining that they exceeded their ETAs. Or no ETA stated. Now, ETA for my parcel is 6 days & didn't arrive.
It's just odd. See the screenshot of the chat with Venx in the post below.
Update 12:30AM Thurs 29 Dec: EZbuy is late. Did not arrive on 28 Dec. This is Economy Air & still late even after 6 days. Amazing.
Update 6:59pm 28 Dec Wed: Ezbuy should be called Super Slow Snail.
6 days already still not yet arrived in SG. Still "shipping to destination." Today is the last day of the ETA. Expected to pick up this afternoon. But still not even arrived.
Update 12:47pm 24 Dec Sat: It seems Ezbuy live chat staff don't work today. Not even X'mas day yet.
(Update 2:40pm: Ezbuy chat staff started late today because I just tried again & got into chat. Scroll down the post to see the screenshot for 24 Dec.).
I just want to ask them to confirm whether yesterday the purchaser moved my items to Sea shipping or not. No reply in order remark. It shows how slack their purchasers are. Previously, if item cannot be shipped by normal air, they will inform customer before ordering & if you want to switch to Sea, they will reply & do it quickly, no problem. These days, they don't care. They quietly order for you. When item reaches warehouse they say cannot be shipped by Economy Air. And that's 3 days after "pending inspection & repack".
The 4 items I requested to ship out on 21 Dec, shipped on 23 Dec. ETA stated as 28 Dec. 5 days. I am expecting it to arrive in 3-4 days (their usual speed) with 1-2 spare days for them to cover their ass. Unpredictable. Could take till end of the 5th day to arrive.
US orders finally shipped today after waiting for 2 days since 22 Dec. ETA stated as 2 Jan. That's 9 days. More than a week. I expect arrival before 31 Dec. If exactly on 31st, collection will be on 3 Jan since 2nd is a holiday. Delay, delay, delay.
Items ordered 12.12, can shoot into next year. Amazing. In the past, by now I would have received all my items.
2 other China items that I requested to ship out yesterday 23 Dec, still sitting in warehouse.
1 China item ready to be shipped but I have not yet requested to ship out because I originally intended to ship out with another order (3 packets of sand/pebbles) but Ezbuy suddenly said "stone" must change to Sea or cancel. Agreeing to change to Sea meant that 1 China item is now alone to be shipped (only 170g). I might just ship this order out alone.
Was thinking of adding a few pieces of new underwear order to make up the 500g but I'm broke & tired to order more. By the time I have to push so many buttons just to get my items to move, I'm tired.
With Ezbuy, you cannot just sit back & relax. You have to do work. If you just sit back, you might never get your items till.....who knows when. Middle of next year maybe.
Update 3:36pm Fri 23 Dec:
Till now, all items ordered on 12.12, not even a single item has reached me. Order placement was fast. But China domestic delivery delays (7-8 days) + Ezbuy warehouse inspection delay (3-4 days) + Ezbuy warehouse ship out delay (2 days) = long wait.
Even my 3 US items are still sitting in warehouse for 1-2 days after I requested to ship out.
Ezbuy has slowed down a lot. In the past, they shipped out same day after request for ship out. And orders were placed very fast, within minutes to 1-2 hours. They could ship out same day the items arrived at warehouse. That's how fast they used to be.
Then they started slowing down.
Up till some months back, they were still able to deliver to Singapore within 7 days from order placement to ship out. It was possible to promise customers that you can have the goods ready in a week. But now impossible to promise anything.
Now from order placement to arrival takes more than 2 weeks. Unpredictable.
My 12.12 items haven't reach me at all. And it's been 11 days, almost 2 weeks already.
And this delay is all the addition of the days as stated above. I request to ship out very fast or as fast as they make it ready to ship, so the delay is not because of my side.
When item continues for days "dispatched by seller", all you can do is wait until it arrives at warehouse. There is nothing Ezbuy chat staff can do to check or anything.
Ezbuy = slow. This is excluding China domestic delivery delays which is outside of their control. China domestic delivery depends on which courier the sellers use. They could be using the cheapest & lousiest to offer you cheap products with free domestic mail.
Warehouse efficiency is under Ezbuy's control. Yet slow inspection, slow ship out. With China domestic delivery being slow, the least Ezbuy can do, is to speed up at warehouse. Yet Ezbuy delays further.
-----------------------------------------
11:44pm Wed 14 Dec
Actually, it was 13.12. :) A day after 12.12 that I submitted my Taobao orders.
I'm not into rushing with other people in a jam. Especially since the Ezbuy mountain of complaints during 11.11. And my own experience with their delays.
I still received my item but not keen to go through any mess for 12.12 even though they stated in ordering pages that they will be "faster than 11.11!" [ at the same time saying there'll be a 3-5 days delay in order processing & ETA & please avoid if you are in a hurry. (They did put a disclaimer earlier that buyers should avoid if in a hurry).]
In fact, I almost didn't buy anything from China Taobao. I've been undecided here & there. Not really keen on giving money to China.
On Sunday, I thought 12.12 was over before realizing 12.12 was actually on Mon (so it's not yet done).
On 13.12, any sellers' discounted prices will be over. So, I got the free agent fee promotion which isn't much since 6% agent fee is just a few cents to me.
I'm guessing they are prioritizing the 12.12 orders first. So my 13.12 orders will be put on hold.
I paid my 4 Taobao orders yesterday. One was paid in the afternoon. The other 3 was paid around 11.30pm.
As of now, all 4 are "order processing". I don't know if the sellers of my items took part in the 12.12 price discounts. But the items are cheap as they are, so it's fine.
Although I didn't get anything China on 12.12, I paid for US purchases on 12.12. And Ezbuy ordered them amazingly fast. Free agent fee, although no seller's discount like Taobao.
I wonder how long it'll take for Ezbuy to process my 4 Taobao items. And whether there'll be any problem with my US order.
14 Dec Wed 4:31pm: Order placed for all 4 items. Good.
15 Dec Thurs 11:33am: "Dispatched by seller". Wow. This time sellers are fast. Plus Ezbuy fast ordering. Looking good. (My US orders should also be moving unless the seller has a problem. According to reviews, the US seller that I chose does fast shipping. Status still "order placed" but this means it should be on the way if seller has dispatched. US orders do not update status until received at warehouse.).
17 Dec Sat 4:14pm: 1 item is ready to be shipped. 1 item still "pending inspection & repack" for 2 days already. And 1 item still in transit from seller. Could be jam at China domestic delivery & jam at warehouse due to 12.12. But that 1 item that is ready to be shipped was very fast.
For my US orders: Earlier today I asked them to update on my US orders because since Monday, still "order placed". Ezbuy chat staff & US purchaser are very good today. :) The chat staff Audrey said will inform purchaser to update (chat was done at 2.10pm). And purchaser updated in my order remark 20 minutes later (2:33pm). Wow.
U see my question mark after the enquiry? That's because Audrey didn't reply until 5 mins later. Depending on the chat staff, sometimes they will reply immediately with "Please hold on...". In this case, it was 5 minutes later.
Chat staff Audrey came on the chat line almost immediately.
Update 4:11pm 19 Dec Mon: Been waiting for 15 mins on live chat & still no staff appearing. The 1 item in transit since 15 Dec Thurs still not arrived at warehouse. Want to ask what's happening.
Another 15 mins later (yes, I waited for 30 mins): Oh no... I got mad "Boey" on the chat.
This time, slow arrival at warehouse. I already know seller dispatched on 15 Dec. I'm asking to check why still not received at warehouse. For items in transit, Ezbuy staff will not know what happened. Always happens with Ezbuy staff. The item could well be lost somewhere & they still won't know.
Their answer, particularly given by "Boey", is not an answer. Asking is like not asking.
I estimate should reach warehouse by end of today or tomorrow.
Update 12:33pm 20 Dec Tues:
You have to be patient on Ezbuy Live chat.
Slow & patchy ordering process.
Yesterday, asked Boey about that 1 item still in dispatch status. But still not arrived at warehouse by end of yesterday. So, just now I asked Audrey. From her reply that it's with delivery guy, I expect the item to reach warehouse end of today (Tues).
My 2 other orders been sitting in their warehouse ready to be shipped but I can't submit ship out because of this 1 item. No point shipping out without this 1 item that should be coming.
Also, on Sunday, I paid for another 5 more orders. On Mon 19 Dec, Ezbuy placed order in the morning. Past midnight, I was surprised to see the status for 2 orders already changed to "dispatched by seller". It means these sellers dispatched on the same day they received the order. Super fast. 2 different sellers. I've not seen such fast sellers.
One order status still "order placed". Meaning, slower seller.
The other 2 orders strangely, Ezbuy not yet ordered. Status still "ordering processing". So I asked Audrey what's going on.
As for my US orders through Ezbuy, still not yet arrive at warehouse. On 17 Dec, asked about it & purchaser had left remark in my order that it's US domestic mail causing delay.
I'm thinking it's possible the seller delayed sending out the items, that's why so slow. Or... Ezbuy gave the wrong address & it's lost in the mail. Or seller send to wrong address. Wanted to ask Audrey about it, but nevermind.
As mentioned, you've to be patient. A lot of waiting time involved. In the 20 mins of waiting, I went to crap in the toilet & bathed. Wore my clothes, then the reply came.
At least, Audrey was nice enough to apologise for keeping me waiting. In total, to get replies & no immediate action, I waited ... more than 30 mins.
Update 2pm: Status for the 2 "order processing" items now changed to "purchasing order". Seems Audrey got through to the purchaser (although there is no update in order remark since it's not necessary.). Notice that she had referred to the purchaser as "him". Update 3:49pm: Status changed to "order placed". Update 12 midnight: Dispatched by seller. Another super fast seller. Ordered today & dispatched today.
Update 10:25pm: Order remark was left for my US orders at 8.52pm. It's just odd that the purchaser repeats that it's been dispatched. Was it dispatched only today or earlier? May be 2 different purchasers.
As mentioned above, I paid for the orders on 12 Dec. Ezbuy ordered very fast (in a few hours, if I recall correctly). It's been 1 week.
The first order remark on 17 Dec was (as I posted above):
This second order remark today 20 Dec is:
Why didn't the purchaser say that it'll take 9-10 days in the first order remark?
Anyway, in order to know how long more I've to wait, I contacted the US seller directly just now. He is known for fast shipping, so it shouldn't take so long for items to be sent. I just asked when he sent out the items.
A while later, he replied with tracking number & said it should be arriving soon. As I expected, the seller is fast with his shipping. Seller dispatched 13 Dec (US time 3.30pm).
On 15 Dec, it arrived in Portland & has departed for Ezbuy's warehouse. This is USPS First-class package mail. So, as expected, it's taking longer than Priority mail. I estimate it should reach Ezbuy's warehouse tomorrow.
I was quite worried because buyers' reviews said they received their items fast (presumably in the US). On the other hand, I know First-class is slow. I'm used to paying for Priority & used to the speed. So, I got a bit worried with this one.
For that 1 China item still under dispatch status, despite Audrey saying in chat that it's with delivery man on the way, it has still not arrived at warehouse as of now 11:30 pm.
Update 8:35pm 21 Dec Wed: Absolutely horrible. Got mad "Boey" today again. I confirm that Boey is mad. I abruptly cut off chat without saying anything more at the end.
Till now, the item still "dispatched by seller" since 15 Dec. As posted above, item was ordered on 14 Dec. It should have reached Shanghai warehouse by now. If it continues like this, I will ask for refund. Obviously, it's lost somewhere. I have already submitted my other items for ship out today after talking to Boey. Not waiting for this one anymore.
Her chat record above (on 19 Dec) shows clearly she said the item was dispatched on 15 Dec. And my own record in this post here also says it was dispatched on 15 Dec. But look at her chat below. Today 21 Dec, she says seller dispatched yesterday 20 Dec.
This time, I waited 15 mins for Ezbuy chat staff to appear online. And got crazy "Boey":
You see how crazy she is? Her reply is like a mad, repeating robot. She's just randomly saying things to customers.
Ezbuy, how can you put a mad China spoilt robot on the frontline customer service staff? Mad, spoilt genes from China.
Update 11:15am 22 Dec Thurs: All 3 US orders/items reached Oregon warehouse yesterday US time Dec 21 10.23am (it's now US time 21 Dec 7.16pm.). This morning, I see Ezbuy has presumably quickly finished with inspection as stated by the purchaser in the order remark (above screenshot "will expedite the inspection") because the status changed to ready for shipping. So I submitted request to ship out.
From this time's order, I realize that USPS First-Class Package takes 10 days to reach Ezbuy Oregon warehouse. It means order remark by Ezbuy purchaser was accurate.
On 20 Dec (above screenshot), Ezbuy purchaser said it will take 9-10 days to arrive at their warehouse. It has taken exactly 10 days (including Sunday) from 13 Dec (day of dispatch & acceptance at post office) to 21 Dec (day of receipt by "individual" at Beverton Oregon).
Priority Mail takes only 4-5 days. When Ezbuy places my order on Mon (SG time), my items will reach Oregon on Friday (SG time). Assuming the seller sends out my order on same day order is placed, delivery time takes 5 days. If assuming send out on next day Tues, delivery time will be 4 days. I've always used Priority Mail when ordering from a particular website & this is the case every time (order placed Mon & Fri receive at warehouse).
It means First-Class Package takes double the time. Priority mail 5 days versus First-Class 10 days. So, those people discussing in the US forums were correct. Priority mail takes priority & is handled first compared to First-Class.
As mentioned above, these 3 items were paid to Ezbuy on 12.12. This time, Ezbuy was fast in ordering. My seller was also fast & dispatched on 13 Dec US time.
Also as mentioned above, I had contacted the seller who gave the tracking number which is how I got the data below. That blue highlight, actually at Portland, it said that there will be a delay & estimated delivery time cannot be met. I checked Google & it seems the delay could be due to their weather (snow).
What's left now is for Ezbuy to ship out.
Next: The 1 item (that costs just $4.37) is still "Dispatched by seller" even after more than 1 week since 15 Dec. Despite talking three times to Boey & Audrey, nothing happens.
Yesterday, I requested to ship out 4 items & as of now (noon 11:58am), still at warehouse. Slow.
1 item is waiting to be shipped. But I can't ship it while still waiting for the other 2 more items "dispatched by seller" since 2 days ago.
Slow. Everything is slow.
1:10pm, I just got off chat with Nick. I like this Nick. Rarely see him or rather... is he new? Looking at the words he uses, I felt relieved it's a Singaporean (assuming). So much more comforting or comfortable talking to him. So soothing. I don't mind waiting longer for my item to arrive at warehouse. Is he handsome? Oohh... I like his smiley at the end.
His Ezbuy profile icon changed to bell icon... because I initiated end chat after saying "ok, thanks".
Update 6:49pm: One word to describe Ezbuy: Slow.
Even 1 whole day, still not yet ship out my 4 items that I submitted for ship out yesterday.
That 1 item that I have been asking about, still not arrived at warehouse even now end of the day. Although slow China domestic delivery is not Ezbuy's fault, Ezbuy can't even call the courier company to check what happened? Just keep reading from the tracking information that stops at Shanghai.
1 item's status finally changed from "dispatched by seller" to "pending inspection & repack". So many hours, still pending inspection & repack. Every step needs 1 day. Slow.
Very slow. Ezbuy.
7:55pm Oh good heavens. It arrived & "pending inspection & repack". The one that's been "dispatched by seller" for ages. The one that I had to ask 4 times about. As mentioned in another post, so far, there have been unusually long delays for my China orders these days, but always received at warehouse even for small items. Just that these oddly long delays cause me quite a lot of stress.
Must have been stuck at Shanghai delivery somewhere or stuck at the Guangzhou side.
Now, let's hope Ezbuy really check properly & it's not broken/cracked. It's a porcelain/clay item.
8:08pm: Status changed to "ready for shipment". So fast? Are you sure it's not broken? O.O
I'll wait for the other last 2 items to be ready before I submit request to ship out. One still "pending inspection & repack" & one still "dispatched by seller".
Odd... how come this porcelain item inspection so fast while the one still pending inspection for whole day? Did they "expedite" the inspection for the porcelain item because I kept bugging them?
"Expedite" means... didn't open & check? Just send out as it is?
Update 5:59pm 23 Dec Fri: *sighs* You have to be very, very patient with Ezbuy. Try not to get upset. Recognize that this is the way they do things & work with it. No point arguing with the purchaser or the warehouse.
Below screenshot of live chat: 1 item under "pending inspection & repack" for 3 days. Earlier today I asked chat staff to expedite. At first, I got Boey again but I ended chat when I saw her online.
I tried again later & Nick was online. After talking to him, presumably he informed warehouse to expedite the inspection process. Some hours later, the purchaser updated with an order remark that it cannot be shipped using Economy Air. Choose Sea or cancel.
After 3 days waiting for them to "inspect" so that I can ship out, Ezbuy now tells me it cannot fly.
It's just 3 packets of small pebbles/sand for the aquarium. Previously when I asked last year, Ezbuy chat staff said fine sand is ok, as long as it's not white.
Now, it's not ok because it's "stone".
Why didn't the purchaser inform me before placing the order?? Slacker China purchaser.
Sea shipping will take at least 3 weeks. Plus don't forget: If I change from Air to Sea shipping, Ezbuy will take time to transfer from 1 department to another. Meaning, by the time I get the items, it'll be mid-January. Either that, or cancel. I think even Sensitive Air will not allow sand/pebbles. And even if allowed, the weight will cost a bomb (I calculated).
If I cancel, the $6.01 will be returned to my Ezbuy a/c.
So. What's my decision?
Since the items are already at the warehouse, it seems a pity to abandon them if I cancel. So, I said change to Sea shipping. Who knows how long that'll take. It will be another round of asking what the hell is happening to it after I changed to sea shipping etc... etc... etc...
The pebbles/sand is supposed to come together with my other items for my old aquarium. Nevermind. Ezbuy always does things like that.
The 1 final item that has been "dispatched by seller" for the past 3 days finally reached the warehouse & is ready to be shipped. Unfortunately, thinking that it'll take forever to reach the warehouse, I already requested to ship out my 2 other waiting items earlier today (who knows how long that will take to ship out).
The weight of this one last item is just 170g. But the price will be charged as a full 500g. So, do I order a few underwear to add to it?
My US items still sitting in warehouse. Every time I check, still not shipped out.
Yes, Ezbuy chat staff are online. But they weren't there at the usual morning timing.
As usual, after chatting, nothing gets done immediately. Have to wait. Have to poke them into confirming that my order has been changed to Sea shipping. If you just leave it to them, your order might never move.
Something interesting this time on chat. 2 staff got online at once. Heather & Waiyan. I think Heather was pretty good the last time. But it was Waiyan who attended to me.
So far, haven't encountered 2 staff online at once. 1) Instantly online. 2) 2 staff online. Must be no customers today 24 Dec.
Again, it shows how clueless & inexperienced the Ezbuy chat staff are. She doesn't even know the usual procedures.
As far as I know, Ezbuy's Sea & Air shipping are physically different locations. That's why they can't allow buyers to switch around as they please (unless buyers are willing to pay admin fee).
Only in certain instances such as mine where they suggest changing, then you can choose to change. It means, it will take time to physically move the item from Air to Sea shipping. Delay.
Once over at Sea shipping side, then status will change to ship out from there. I don't recall another inspection.
It happened once before: I was shocked at the Air shipping cost after they were ready to ship & called them (at that time their phone line was still helpful) to change to Sea shipping. Was told there would be admin fee but the lady was very nice to waive it after I explained that I didn't know the shipping cost will be so high. She said only this one time, she'll do for me. That was back then, around 1-2 years ago when they were still 65daigou.
Note the chat staff's typo mistake below: "can". She meant "can't".
Update 11:29am 25 Dec Sun: Today, apparently Ezbuy's warehouse staff still work. My 2 items that have been "pending inspection" for 2 days finally shipped out today (X'mas day). ETA 5 days' time 29 Dec.
There's a discrepancy in the way they calculate ETA. My other items shipped on 23 Dec, ETA 28 Dec. 6 days' time.
For that 1 item that I asked to confirm change to Sea shipping, no change in status & no update. It's alone because it was supposed to Econ Air with the 3 packets of sand/pebbles, but last minute Ezbuy said "stone" cannot fly.
I think I'll add a few pieces of underwear to my last item (the 170g) that I have not yet requested to ship. Not that I'm stingy.
Previous 2 items, I had already arranged to ship out when this last item suddenly became available for shipping. I didn't know when this last item was coming in since it's been "dispatched by seller" for 2-3 days. Didn't want to wait anymore, so I requested ship out for the 2 previous items that arrived. It wasn't full weight (still room to spare) but I still requested to ship out.
When this last item became available for ship out & way below full weight, I wished I could squeeze it with the 2 items that I requested to ship. But I don't think they can squeeze in even if I asked.
If I pay to ship out just like that, I'll be paying twice with rooms to spare. For this last 170g order, it's a pity to ship out with a full price.
Update 1:15pm 26 Dec Mon: Wow. The 3 packets of sand/pebbles that Ezbuy staff (Waiyan on 24 Dec above chat screenshot) said will inform purchaser to change to Sea shipping ... just showed up for me to request ship out. That's 2 days ago. Fast.
I just submitted request for ship out. Let's see how long Ezbuy will send out.
4:22pm: Wow. Already shipped out! ETA 14 Jan. About 20 days?!!
Update Wed 28 Dec 7:02pm: 1 set of orders ETA today but still not yet arrive (ship out on 23 Dec). 6 days still not yet arrive. Another set of orders due to arrive tomorrow (ship out 25 Dec). 4 days still not yet arrive. Both still "shipping to destination". So slow. In the past, 3 days, they would be here. Twice, they were here in 2 days. Now 4-6 days still not here. Slow.
Update 12:30AM Thurs 29 Dec: EZbuy is late. Did not arrive on 28 Dec. This is Economy Air & still late even after 6 days. Amazing.
It has passed midnight. Later this morning when their chat is open, I'll ask whether there is 30% refund for shipping as compensation for 1-day late. Most likely, they will say, it's not 1 day (24 hrs) yet.
Previously, my US order was late but no compensation because they only compensate for China orders.
Update 12:25pm Thurs 29 Dec: After several delays & pushing Ezbuy, the items finally "shipping to destination". But strangely, the ETA is now 6 days. And they even exceeded it.
She said this batch of parcels had problems at clearing customs. But why previously, they never had any problem & could arrive in 2-3days?
They even promoted their Ezbuy shipping just recently that they can deliver in 2 days. That was when they were shipping at 3-5 days. 2 days shipping is very rare for them, so I knew they wouldn't be able to uphold their promise. True enough, not only could they not uphold their promise, they fell even further.
So far till now, I've only encountered twice 2 days Economy Air shipping. Usually, 3 days, then it became 5 days. Now 6 days & exceeded.
Update 5:53pm 30 Dec Friday: Ezbuy is just one weird sloppy company.
The 3 shipments finally arrived. 2 China & 1 US. Almost 2 weeks' waiting time for China order. Double the time they used to take. Very slow.
Compensation instant for the 2 China late arrival into SG. Correct compensation amounts entered into my Ezbuy a/c.
Ezbuy is so messed up. Since all arrived, the delivery guy should deliver all 3 parcels to the warehouse office for collection. Instead, the guy delivered 2 shipments scheduled for 5.30pm collection to the warehouse office. And left 1 out that was scheduled for 11am collection.
At around 1.30pm, I was able to collect the 2 shipments (scheduled for later time) but unable to collect the 3rd parcel that should have been there at 11am.
It's also not the first time they mess up, causing me to go twice to their warehouse office.
6 comments:
Hi! Have you considered using taobao forwarders instead?
Hi, yes, I've always been considering other agents & direct Taobao forwarders.
Any recommedations? Or how was your experience?
I've always been using Taobao forwarder(4PX) before ezbuy. They are really efficient and reliable. Once your parcel has arrived and ready for dispatch, they will sms to inform you. The only downside is that you can't choose time slot but usually I receive my parcel in the (late)noon. Since they deliver to doorstep, can't complain much.
Recently I've tried NINJA VAN(cheapest) for the 1st time, pretty fast too despite all the negative feedbacks haha! I'm going to give them a 2nd try! :)
I also compared the other agents, sadly they are no better than ezbuy... I'll just stick to TBF~ Feel free to ask me again if unsure. Happy xmas eve! :)
Happy X'mas Eve & Merry X'mas. :)
Yeah, I've read good reviews for 4PX. Tempted to try. But firstly, Taobao sellers cannot be trusted to send the correct items. Second, difficult to wait whole day not knowing when the courier is coming. Does 4PX always deliver on the day that they inform they'll be delivering?
Ninja Van... I see their first kg shipping cost is higher than Ezbuy? I suppose a little more is fine since they can deliver faster. Some time ago, I read a funny negative review. They say it's Ninja because they just push the parcel through the gate if your door is open & disappear. Never see who delivered it.
Yeah, I've also been checking reviews of other agents & nobody is better than Ezbuy.
It seems many people are using the direct Taobao forwarders. But according to Ezbuy, buyers can't ship sensitive items or large items using these forwarders. The shipping cost too high. So, buyers who are getting such items still need Ezbuy to ship it to them.
Yes, 4PX will sms you on the day of delivery. Actually ezbuy is not that cheap in shipping cost if you add agent fee + vol weight + delivery fee(if apply). NINJA VAN is the cheapest among TBF. If you want to play safe, try 4PX.
And ya for now I only use ezbuy for sensitive items. :S
MERRY XMAS!! :D
I see. Thanks for the recommendation. :)
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